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Billing & Payments

Plans, pricing, payment methods, and subscription management.
By Nicko Goodwin
• 12 articles

XNET WIFI Plans and Pricing Overview

XNET WIFI offers flexible data plans with no contracts and no credit checks. Choose the plan that fits your usage and save more with longer billing terms. Fast (4G) Data Plans For use with X Home 4G Router, Xplorer 4G Hotspot, and other 4G devices. Speeds up to 200 Mbps. | Data | Monthly | 3-Month (5% off) | 6-Month (10% off) | 12-Month (20% off) | |------|---------|-------------------|--------------------|--------------------| | 25 GB | $65 | $185.25 | $351.00 | $624.00 | | 50 GB | $75 | $213.75 | $405.00 | $720.00 | | 100 GB | $85 | $242.25 | $459.00 | $816.00 | | 300 GB | $100 | $285.00 | $540.00 | $960.00 | | Unlimited | $110 | $313.50 | $594.00 | $1,056.00 | X-Link 4G Data Plans Exclusive to the X-Link 4G Router ($149, or lease for $15/mo + plan). | Data | Monthly | |------|---------| | 25 GB | $60 | | 50 GB | $70 | | 100 GB | $80 | | 200 GB | $90 | | 300 GB | $100 | | 450 GB | $110 | Multi-month discounts (5%, 10%, 20%) also apply to X-Link plans. Faster (5G) Data Plan For use with X-Flight 5G Router and Xcursion 5G Hotspot. Speeds up to 1200 Mbps. | Term | Price | |------|-------| | Monthly | $120 | | 3-Month | $342 (5% off) | | 6-Month | $648 (10% off) | | 12-Month | $1,152 (20% off) | Enterprise (5G) Data Plan Exclusively for the FlexPro 5G Enterprise Router. | Term | Price | |------|-------| | Monthly | $140 | | 3-Month | $399 (5% off) | | 6-Month | $756 (10% off) | | 12-Month | $1,344 (20% off) | Additional Fees - Activation fee: $30 one-time fee per new subscription - No overage charges: Unlimited plans have no data caps. Customers using more than 800 GB/month may experience reduced speeds during congestion. Device Bundles Purchase a device and plan together to save: | Bundle | Device Cost | Monthly Plan | |--------|-----------|-------------| | X-Link 4G + X-Link Plan | $149 | From $60/mo | | X Home 4G + Fast (4G) Plan | $149 | $65/mo | | Xplorer 4G + Fast (4G) Plan | $149 | $65/mo | | X-Flight 5G + Faster (5G) Plan | $249 | $120/mo | | Xcursion 5G + Faster (5G) Plan | $299 | $120/mo | | FlexPro 5G + Enterprise (5G) Plan | $599 | $140/mo | Lease Options Prefer not to buy a device upfront? Lease options let you pay a monthly device fee plus your data plan — no upfront device cost: | Lease Bundle | Device Lease | Plan | Total | |-------------|-------------|------|-------| | X-Link 4G (Lease) + X-Link Plan | $15/mo | From $60/mo | From $75/mo | | X Home 4G (Lease) + Fast (4G) | $15/mo | From $65/mo | From $80/mo | | Xplorer 4G (Lease) + Fast (4G) | $15/mo | From $65/mo | From $80/mo | | X-Flight 5G (Lease) + Faster (5G) | $20/mo | $120/mo | $140/mo | Leased equipment remains the property of XNET WIFI. If you cancel, the device must be returned within 14 days. Failure to return results in a replacement fee at retail value.

Last updated on Mar 26, 2026

Adjusting Your XNET WIFI Data Plan

Adjusting Your XNET WIFI Data Plan Sometimes your data needs change! Whether you're streaming more videos, working from home, or have extra users on your network, XNET WIFI makes it easy to adjust your data plan. This article explains how to request changes to your data allowance and what to expect. Overview XNET WIFI offers a variety of data plans to fit different usage patterns. You can request changes to your plan, including: - Permanent Upgrades: Increase your monthly data allowance permanently. - Permanent Downgrades: Decrease your monthly data allowance permanently. - Temporary Top-Ups: Add extra data for the current billing cycle. Changes to your plan may incur additional charges, which will be clearly explained by our support team. Common Scenarios Here are a few situations where you might want to adjust your data plan: - Running out of data: You're frequently exceeding your current data allowance and experiencing interruptions in service. - Decreased data usage: You're not using as much data as you previously did and want to lower your bill. - Temporary needs: You need extra data for a short period, such as for a special event or to accommodate temporary users. How to Request a Data Plan Adjustment 1. Contact XNET WIFI Support: The easiest way to request a data plan adjustment is to contact our support team. You can reach us via: * **Email:** Send an email to support@xnetwifi.com * **Live Chat:** Visit [support.xnetwifi.com](https://support.xnetwifi.com) and start a live chat during business hours. 2. Provide Account Information: Be prepared to provide your account number and the serial number of the device you want to adjust. This helps us quickly identify your account and the specific device. 3. Clearly State Your Request: Tell the support agent exactly what you want to do. For example: * "I'd like to upgrade my data plan from 25GB to 100GB." (Permanent Upgrade) * "I'd like to temporarily add 50GB of data to my current plan." (Temporary Top-Up) * "I'd like to downgrade my data plan from 50GB to 25GB." (Permanent Downgrade) 4. Understand the Changes: The agent will explain the new plan details, including any associated costs and when the changes will take effect. Permanent changes typically take effect in the next billing cycle. Temporary top-ups are applied immediately. Important Tips - Plan Changes Take Time: Permanent plan changes usually take effect in your next billing cycle. Temporary top-ups are applied immediately. - Check Your Data Usage: Regularly monitor your data usage to avoid unexpected charges. You can usually find this information in your XNET WIFI account online. - Be Aware of Fees: Upgrading or adding data may incur additional charges. Our support team will always inform you of any costs before processing your request. - Email Delivery Issues: Occasionally, email replies may be blocked due to server issues. If you don't receive a response, please contact us again. - Consider Unlimited Plans: If you consistently exceed your data allowance, consider upgrading to an unlimited data plan. This can often be a more cost-effective solution. Still Need Help? If you have any further questions or need assistance with adjusting your XNET WIFI data plan, please don't hesitate to contact our support team at support@xnetwifi.com.

Last updated on Mar 17, 2026

Cancel Your XNET WIFI Service

Cancelling Your XNET WIFI Service We understand that circumstances change, and you may need to cancel your XNET WIFI service. This article will guide you through the process and explain what to expect. Overview Cancelling your XNET WIFI service is a straightforward process. Once we receive your request, it's forwarded to our Cancellations Team for processing. Depending on your service type (particularly if it's a prepaid plan), your service will typically terminate at the end of your current billing cycle. This ensures you get the full benefit of the time you've already paid for. Common Scenarios Here are some common reasons customers request to cancel their XNET WIFI service: - Switching Providers: You've found a better deal or a different service that meets your needs. - Moving: You're relocating and no longer require XNET WIFI service at your current location. - Financial Reasons: The cost of service is no longer sustainable. - Technical Issues: You've experienced ongoing connectivity problems. - Unused Service: You're no longer using the service and want to avoid future charges. Step-by-Step Resolution 1. Contact Us: The easiest way to cancel is to contact our customer support team. You can reach us via: * Email: Send an email to support@xnetwifi.com - Live Chat: Visit support.xnetwifi.com and initiate a live chat during business hours. 2. Verification: Our agent will verify your identity to protect your account. Be prepared to provide information like your account number or associated number. 3. Cancellation Request: Clearly state that you wish to cancel your XNET WIFI service. Provide any specific details, such as the reason for cancellation or any associated device serial numbers. 4. Confirmation: The agent will confirm your cancellation request and inform you of the termination date. Please note: For prepaid plans, this is usually the end of your current billing cycle. 5. Equipment Return (If Applicable): If you received equipment from XNET WIFI (like a router), you'll likely need to return it. We'll provide instructions on how and where to return the equipment. Failure to return equipment may result in additional charges. Tips & Important Information - Billing Cycle: Understand your billing cycle. Cancelling mid-cycle doesn't always result in a refund for the unused portion. Check your invoice for your billing cycle start date. - Prepaid Plans: Prepaid plans are typically terminated at the end of the current billing cycle. You'll still have access to service until that date. - Automatic Renewals: If you're cancelling a vSIM Data Plan, be sure to cancel any automatic renewals to avoid future charges. - Device Returns: Return your equipment promptly to avoid non-return fees. Keep a record of your return shipment (tracking number) for your reference. - Account Closure: In some cases, especially if you're experiencing billing issues, we may close your account entirely. This prevents any further charges. - Pause Option: Before cancelling, consider if pausing your service might be a better option. This allows you to temporarily suspend your service without losing your account. Still Need Help? If you have any further questions or need assistance with cancelling your XNET WIFI service, please contact our support team at support@xnetwifi.com.

Last updated on Mar 17, 2026

Requesting a Temporary Service Pause with XNET WIFI

Requesting a Temporary Service Pause with XNET WIFI Sometimes, you might need to temporarily stop using your XNET WIFI service – perhaps you're traveling, moving, or just want to avoid paying for a service you're not using. This article explains how to request a service suspension, what to expect regarding billing, and how to reactivate your service. Overview At XNET WIFI, we understand that your internet needs can change. A service suspension allows you to pause your service without completely canceling it. This means you can reactivate your service quickly and easily when you're ready, retaining your data and avoiding the setup process of a new account. However, it's important to understand that suspending your service doesn't always stop billing, as outlined below. Common Scenarios Here are some common reasons customers request a service suspension: - Travel: You're going on vacation or a long trip and won't need internet access. - Moving: You're relocating and will be re-establishing service at a new location later. - Temporary Storage: You're storing belongings and won't need internet access at that location for a period. - Financial Considerations: You want to temporarily reduce your monthly expenses. Step-by-Step Resolution 1. Contact XNET WIFI Support: The easiest way to request a suspension is to contact our support team. You can reach us via: * Email: Send us an email at support@xnetwifi.com - Live Chat: Visit our website at and start a live chat. 2. Provide Account Information: Be prepared to provide your account number and any identifying information to verify your identity. 3. Specify Suspension Dates: Clearly state the date you want the suspension to begin and, if possible, an estimated date for reactivation. While we try to accommodate requests, exact dates may be subject to processing time. 4. Understand Billing Implications: Important: In most cases, you will continue to be billed a reduced amount while your service is suspended. This is due to ongoing carrier charges and maintenance fees. We will clearly explain these charges during the suspension process. If you wish to completely stop billing, you'll need to request a full cancellation. 5. Confirmation: Once your request is processed, you'll receive a confirmation email outlining the suspension dates and any applicable billing details. Reactivating Your Service To reactivate your service, simply contact XNET WIFI support again. We'll quickly restore your service, and you'll be back online in no time. There's typically no reactivation fee. Tips & Important Notes - Plan Ahead: Request your suspension well in advance of your desired start date to allow for processing time. - Confirm Suspension Status: After requesting a suspension, double-check your account online or by contacting support to ensure the suspension has been processed correctly. - Billing Clarity: Always clarify the billing implications of a suspension before requesting it. Don't assume that suspending your service will stop all charges. - Cancellation vs. Suspension: If you want to completely stop billing, request a cancellation instead of a suspension. - Prepaid Accounts: If you have a prepaid account, suspension may affect your service differently. Contact support for specific details. - Device Reactivation: After reactivation, you may need to power cycle your router or modem to ensure full functionality. Still Need Help? If you have any further questions or need assistance with your service suspension request, please contact our support team at support@xnetwifi.com.

Last updated on Mar 17, 2026

Return & Refund Your XNET WIFI Router

Returning and Getting a Refund for Your XNET WIFI Router We understand that sometimes things don't work out as planned. This article explains how to return your XNET WIFI router and receive a refund. We're here to make the process as smooth as possible. Overview Returning your XNET WIFI router for a refund is a straightforward process. However, there are a few things to keep in mind, including return windows, potential fees, and quality checks. We strive to process refunds promptly once we receive the returned device. Common Scenarios Here are some common reasons customers request router returns and refunds: - Poor Coverage: Your router isn't providing adequate Wi-Fi coverage in your home or business. - Connectivity Issues: You're experiencing persistent connection problems despite troubleshooting efforts. - Service Dissatisfaction: You're unhappy with the overall XNET WIFI service. - Defective Hardware: Your router is malfunctioning or experiencing technical issues. - Change of Plans: You've decided to switch to a different internet provider. - Data Cap Concerns: You're looking to upgrade to an unlimited plan or cancel due to data cap limitations. Step-by-Step Resolution 1. Contact XNET WIFI Support: The first step is to contact our support team. This allows us to troubleshoot any issues you're experiencing and explore potential solutions before initiating a return. You can reach us via chat, or email (support@xnetwifi.com). 2. Request a Return Authorization: If a return is necessary, our support team will provide you with a Return Authorization (RA) and a prepaid shipping label. Please do not return the device without an RA. 3. Package Your Router Securely: Carefully package your router in its original packaging, if possible. If not, use a sturdy box and sufficient padding to protect the device during shipping. 4. Attach the Return Label: Affix the prepaid shipping label to the outside of the package. Ensure the label is clearly visible and securely attached. 5. Ship the Router: Drop off the package at the designated shipping carrier location (usually UPS or FedEx). Keep the tracking number for your records. 6. Refund Processing: Once we receive your returned router, our technicians will perform a quality check. If the device is in acceptable condition, we'll process your refund. Important Considerations & Potential Fees - Return Window: Generally, you have 14 days from the date of service activation to request a return and receive a full refund. Please contact us to discuss options outside of this window. - Shipping Fees: While we typically provide prepaid return labels, certain shipping fees may be non-refundable in some cases, such as expedited shipping charges or when a return label is used outside of the specified return window. - Activation Fees: Activation fees are generally non-refundable. - Quality Check: The refund is contingent upon the router passing our quality check. Devices with excessive damage or missing components may be subject to a reduced refund amount. - Payment Method: Refunds are typically issued to the original payment method used for the purchase. If that method is unavailable (e.g., expired credit card), we may issue a check by mail. - Processing Time: Allow 7-10 business days for the refund to reflect in your account after the router has been received and processed. In some cases, it may take longer due to banking processing times. Tips for a Smooth Return Process - Keep Records: Save all communication with XNET WIFI support, including return authorization numbers and tracking information. - Contact Support First: Before initiating a return, contact our support team to explore potential solutions. - Package Carefully: Proper packaging helps prevent damage during shipping and ensures a faster refund process. - Be Patient: Refund processing times can vary, so please allow the stated timeframe for the refund to appear in your account. Still Need Help? If you have any further questions or concerns about returning your XNET WIFI router, please contact our support team at support@xnetwifi.com.

Last updated on Mar 17, 2026

Understand Your XNET WIFI Account Status

Understanding Your XNET WIFI Account Status Sometimes, your XNET WIFI account might seem a little confusing. You might see notifications about cancellations, find yourself on hold, or notice unexpected billing cycles. This article will help you understand these situations and what you can do. Overview Your XNET WIFI account status dictates whether you're actively receiving service and being billed. Common issues arise from cancellations (either initiated by you or by XNET WIFI), payment problems leading to suspensions or holds, and misunderstandings about billing cycles. We want to make sure you have a clear understanding of your account, so let's dive into some common scenarios. Common Scenarios Here are a few situations you might encounter: - Subscription Cancellation: You may have requested a cancellation, or XNET WIFI may have cancelled your subscription due to inactivity or non-payment. - Account on Hold: Your service might be temporarily suspended due to a payment issue. This means you won't have internet access until the issue is resolved. - Unexpected Charges: You might see charges on your bill that you don't recognize or weren't expecting. - Device Suspension: Your internet device might be suspended due to non-payment or other account issues. - Confusing Notifications: You may receive notifications about cancellations or changes to your account that you don't fully understand. - Duplicate Subscriptions: Occasionally, a duplicate subscription can be created, leading to unexpected charges. Step-by-Step Resolution Here's how to address common account status issues: 1. Check Your Account Online: * Log in to your XNET WIFI account through our website. Look for a section labeled 'Account Status', 'Billing', or 'Subscriptions'. This will often provide a summary of your current status. 2. Update Your Payment Method: * If your account is on hold or your device is suspended, the most likely cause is a payment issue. Update your payment information in your account settings. This will usually automatically reinstate your service. 3. Review Your Billing History: * Carefully examine your billing history for any unexpected charges. If you find something you don't recognize, contact XNET WIFI support (see 'Still Need Help?' below). 4. Confirm Cancellation Status: * If you believe your subscription has been cancelled, verify this by checking your account online or contacting support. Ensure there are no remaining charges or active services. 5. Contact XNET WIFI Support: * If you've tried the steps above and are still unsure about your account status, contact XNET WIFI support. Be prepared to provide your account information for verification. Tips for Staying Informed - Keep Your Payment Information Updated: Ensure your payment method is current to avoid service interruptions. - Monitor Your Account Regularly: Check your account online periodically to stay informed about your billing and service status. - Read Notifications Carefully: Pay attention to any notifications you receive from XNET WIFI, as they often contain important information about your account. - Understand Your Billing Cycle: Familiarize yourself with your billing cycle dates to avoid surprises. - Be Aware of Router Returns: Returning a router can sometimes trigger account cancellations if not handled correctly. Contact support if you suspect this has happened. We're here to help! We understand that account issues can be frustrating, and we're committed to resolving them quickly and efficiently.

Last updated on Mar 17, 2026