Devices

How to change your WiFi SSID and Password

Changing your WiFi SSID (network name) and password is important for maintaining your network’s security and personalizing your connection. Follow these simple steps to change them on your router. Step 1: Log in to Your Router's Admin Panel 1. Connect to your WiFi network using your device (phone, laptop, or PC). 2. Open a web browser (e.g., Chrome, Firefox, Safari). 3. Enter your router's IP address in the browser's address bar. This is typically 192.168.1.1 or 192.168.0.1. Check your router’s label or user manual for the correct address. 4. Log in to the router using the admin credentials. If you haven't changed these, the default username and password can often be found on a label on the router itself, or in the manual. Common defaults: - Username: admin - Password: admin or password Step 2: Find the Wireless Settings 1. After logging in, navigate to the Wireless or WiFi Settings section. This might be under Network, Wireless Settings, or something similar depending on your router's model. Step 3: Change Your SSID (WiFi Network Name) 1. Look for the option labeled SSID or Network Name. 2. Enter your desired new network name. This is what others will see when searching for WiFi networks. Step 4: Change Your WiFi Password 1. Look for the Password, Passphrase, or WPA Key field. 2. Enter your new password. Be sure to use a strong, secure password (a combination of letters, numbers, and special characters). Step 5: Save the Changes 1. After entering your new SSID and password, click 'Save' or 'Apply' to confirm the changes. 2. Your router will likely restart to apply the changes. Once it reboots, your device will be disconnected from the network. Step 6: Reconnect to Your WiFi 1. On your device, go to the WiFi settings. 2. Look for the new network name (SSID) you just set. 3. Connect to it and enter the new WiFi password. Troubleshooting - If you can’t log in to your router, try resetting it by holding down the reset button (usually a small pinhole button on the back) for 10–30 seconds. - Be sure to update all devices that connect to your WiFi with the new password.

How to Troubleshoot WiFi Connection Issues

If you're experiencing slow internet, dropped connections, or can't connect to your WiFi, here are some troubleshooting steps to help resolve common issues with your XNET WiFi network. Step 1: Restart Your Router and Modem A simple restart can often fix connection problems by refreshing your network. 1. Unplug your router and modem from the power source. 2. Wait 30 seconds. 3. Plug the modem back in first, then the router. 4. Wait for both devices to fully restart (this could take a few minutes). 5. Try reconnecting your device to the WiFi network. Step 2: Check Signal Strength and Router Placement If your WiFi signal is weak, it may result in slow speeds or disconnections. Here are a few tips to improve your signal: 1. Move closer to your router and see if the connection improves. 2. Ensure the router is placed in a central location in your home, preferably in an elevated position. 3. Avoid placing the router near thick walls, metal objects, or appliances like microwaves, which can interfere with the signal. Step 3: Try Band Steering Most modern routers offer two bands: 2.4GHz and 5GHz. If you experience slow speeds or drop-offs on one band, try switching to the other. 1. 5GHz is faster but covers a smaller area. 2. 2.4GHz is slower but has a wider coverage range. If your device is far from the router, connect to the 2.4GHz band for a more stable connection. Step 4: Check for Device Interference Multiple devices on the same network can cause interference. Try the following: 1. Disconnect some devices from the WiFi and see if the performance improves. 2. If possible, connect high-bandwidth devices like streaming boxes or gaming consoles directly to the router using Ethernet cables for better stability. Step 5: Reset Your Router to Factory Settings If the problem persists, resetting your router to factory settings can help. Be aware that this will reset all your custom settings (SSID, password, etc.): 1. Locate the Reset button on your router (usually a small pinhole). 2. Press and hold the button for 10–15 seconds until the router resets. 3. After the reset, reconnect your devices using the default network name and password (printed on the router label). Step 6: Update Router Firmware Outdated firmware can cause connectivity issues. Check if your router has a firmware update available. 1. Log in to your router’s admin panel (see "How to Change Your WiFi SSID and Password" for instructions). 2. Look for a Firmware Update option in the settings. 3. Follow the instructions to update your router’s firmware. Step 7: Check Device Compatibility Ensure that your device is compatible with your router. Some older devices may not support modern WiFi standards. 1. Check the WiFi settings on your device to see if it supports the latest WiFi standards (such as 802.11ac or 802.11ax). 2. If you’re using an older device, try switching to the 2.4GHz band, which might be more compatible. Step 8: Contact XNET WiFi Support If none of these steps resolve your issue, it may be time to contact XNET WiFi Support. Our team can help you troubleshoot further or arrange for a replacement router if needed.