Home WiFi Connectivity & Performance Troubleshooting No Internet Connection

Troubleshooting No Internet Connection

Last updated on Mar 19, 2026

If your XNET WIFI device is not connecting to the internet, follow these steps in order.

Step 1: Check Your Device

  1. Make sure your XNET router or hotspot is powered on and the LED indicators are lit.
  2. If no lights are on, check the power cable connection and try a different outlet.
  3. For hotspot devices (Xplorer 4G, Xcursion 5G), make sure the battery is charged.

Step 2: Power Cycle

  1. Unplug your XNET device from power (or hold the power button to turn off a hotspot).
  2. Wait 30 seconds.
  3. Plug it back in (or power it on).
  4. Wait 2-3 minutes for the device to fully restart and connect to the network.

This resolves most connectivity issues.

Step 3: Check Device Status

Visit devicestatus.xnetwifi.com to check your device and network status. This tool can tell you if there is a known issue affecting your area.

Step 4: Check Your SIM Card (X-Flight 5G Router Only)

This step only applies to the X-Flight 5G Router, which has a physical SIM card. All other XNET WIFI devices use a built-in vSIM — skip to Step 5.

If you recently received your X-Flight or moved it:

  1. Power off the device.
  2. Remove the SIM card and inspect it for damage.
  3. Reinsert the SIM card firmly.
  4. Power the device back on.

Step 5: Check for Outages

If multiple devices in your area are affected, there may be a network outage. Contact support to check.

Step 6: Contact Support

If none of the above steps work, contact XNET WIFI support for further assistance. A support agent can determine if a factory reset or other advanced troubleshooting is needed and guide you through the process safely.

Still Not Working?

Contact XNET WIFI support: